Discover how ProMap Technologies is changing the game for service industries with patented, cutting-edge dispatch systems that replace manual coordination with a unified, compliant architecture engineered to enhance efficiency, coordination, and scalability across licensed operators and platforms.
ProMap Autonomous Dispatch System
Get to know ProMap Technologies
WHO WE ARE
ProMap Technologies is a technology company dedicated to solving one of the most critical problems in modern service economies: inefficient, manual, and unreliable dispatch and workforce coordination.
As demand for on-demand services, field labor, and real-time operations continues to grow, legacy systems built on phone calls, spreadsheets, and manual scheduling can no longer keep up.
ProMap Technologies exists to provide the intelligence layer that modern service platforms require.
WHAT WE DO
The Autonomous Dispatch System™:
ProMap Technologies is the sole owner and developer of the ProMap Autonomous Dispatch System™ a proprietary technology designed to automate, optimize, and manage service operations at scale.
The system enables:
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Intelligent job classification and prioritization
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Real-time workforce matching and routing
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Continuous operational visibility
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Automated verification and performance tracking
Rather than reacting to problems after they occur, the ProMap system is built to anticipate, route, and execute work autonomously.
OUR ROLE IN THE ECOSYSTEM
Technology Ownership, Not Service Delivery:
ProMap Technologies is not a service provider, contractor, or marketplace.
Our role is to:
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Design and own the core autonomous dispatch technology
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Protect and maintain the underlying intellectual property
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Continuously evolve the system’s capabilities
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Enable scalable deployment through licensed operators
The ProMap Autonomous Dispatch System™ is licensed to operating entities such as ProMap Operations for real-world deployment, commercialization, and platform management.
This structure ensures strong IP protection while allowing the technology to power multiple platforms, brands, and industries.
WHY PROMAP TECHNOLOGIES EXISTS
Infrastructure for a Broken System:
Across industries, service operations struggle with:
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Missed appointments and delays
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Underutilized workforces
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Poor communication and visibility
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Inconsistent service quality
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Rising operational costs
ProMap Technologies was built to replace fragmented coordination with structured, intelligent automation creating reliability, accountability, and scalability at the system level.
INDUSTRY AGNOSTIC BY DESIGN
The ProMap Autonomous Dispatch System™ is designed to support a wide range of industries, including:
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Property and facility services
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Commercial and residential maintenance
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Logistics and field operations
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Workforce and contractor networks
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Municipal and government services
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Multi-location and franchise operations
Any environment that requires people, tasks, and locations to be coordinated in real time can benefit from ProMap’s technology.
OUR APPROACH
Built for Scale, Control, and Transparency
ProMap Technologies focuses on:
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Autonomous decision-making, not manual intervention
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Real-time data instead of delayed reporting
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System-level accountability over individual guesswork
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Enterprise grade architecture that scales across regions
Our technology is built to operate quietly in the background while delivering measurable operational improvements in the foreground.
OUR VISION
The Future of Service Operations:
We believe the future of service operations is autonomous.
Not just digital.
Not just mobile.
But intelligent, adaptive, and self optimizing.
ProMap Technologies is building the dispatch and coordination infrastructure that will power the next generation of service platforms worldwide.
CALL TO ACTION
Learn More About ProMap Technologies:
Whether you are a platform operator, enterprise organization, or technology partner, ProMap Technologies provides the autonomous foundation needed to modernize service operations.
Core System Capabilities
Infrastructure capabilities licensed and deployed by
operators and platforms.
Autonomous Intake & Job Creation
Automates how service requests are received and converted into structured jobs.
Network-Driven Service Fulfillment
Supports multi-business participation through a unified dispatch framework.
Intelligent Routing & Assignment Logic
Routes work across licensed operators and service networks.
Universal Edition (Cross-Industry Support)
Extends the system for multi-industry deployment.
License-Based Deployment Architecture
Enables compliant system use without individual participant licensing.
Core Dispatch Infrastructure
A standardized dispatch architecture for licensed deployment across operators and platforms.
About Us
Our Story
ProMap Technologies was founded by Mark Lancaster with a clear mission: to eliminate the inefficiencies, delays, and fragmentation that plague traditional dispatch and field-service operations.
Across industries, we saw the same problems repeated over and over—manual scheduling, disconnected contractors, delayed response times, lack of visibility, and outdated dispatch tools that could not scale with modern demand. Businesses were losing time, money, and trust because their systems were built for the past, not the future.
ProMap Technologies was created to change that.
Working directly with operators, service professionals, and technology leaders, our founder and team designed a new approach—one built on automation, real-time intelligence, and universal applicability. The result is the patent-pending ProMap Autonomous Dispatch System™ (Universal Edition), a proprietary platform engineered to intelligently route jobs, coordinate workforces, and manage field operations in real time across multiple industries.
Unlike traditional dispatch software built for a single use case, ProMap was designed from day one as a universal system—capable of powering residential services, commercial operations, logistics, facilities management, property services, and beyond. The platform integrates AI-driven workflows, GPS-based mapping, automated job assignment, and scalable licensing models to meet the demands of modern service economies.
At our core, ProMap Technologies is not just a software company—we are infrastructure builders. We develop the systems that other businesses rely on to operate faster, smarter, and with greater accountability. Our focus on intellectual property, enterprise-grade architecture, and long-term scalability ensures that ProMap is positioned not just as a tool, but as a foundational technology for the future of dispatch and workforce coordination.
As industries continue to move toward on-demand, data-driven operations, ProMap Technologies remains committed to leading that transformation—through innovation, ownership of our technology, and a relentless focus on operational excellence.
Our Team
At ProMap Technologies, our team brings together technology leadership, operational expertise, and a shared commitment to transforming how service-based businesses deploy, manage, and scale their field operations.
We are builders, operators, and innovators focused on delivering enterprise-grade, AI-powered dispatch solutions that create measurable efficiency, transparency, and growth.
ProMap Technologies, alongside its founder, owns and develops the patent-pending ProMap Autonomous Dispatch System™ (Universal Edition) a proprietary platform designed to power real-time dispatch, routing, workforce coordination, and job execution across multiple industries.
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Meet The Team
Mark Lancaster
Founder / President
Mark Lancaster is the Founder and President of ProMap Technologies and the inventor of the patent-pending ProMap Autonomous Dispatch System™ and Universal Edition. He is responsible for the company’s vision, intellectual property strategy, and the development of a scalable, enterprise-grade platform designed to modernize dispatch, routing, and workforce coordination across multiple industries.
Driven by firsthand experience with operational inefficiencies in traditional dispatch systems, Mark designed ProMap to replace manual scheduling and fragmented workflows with intelligent automation, real-time GPS mapping, and universal deployment capabilities. His leadership ensures that ProMap Technologies remains focused on long-term innovation, platform ownership, and defensible technology that can be licensed, scaled, and adopted at an enterprise and institutional level.
Makenzie Beard
Chief Operating Officer
Makenzie Beard brings enterprise-level project management experience to ProMap Technologies, serving as a Project Manager at DEPT, where she supports initiatives for the Meta / Facebook team. In this role, she worked within a fast-paced, high-visibility environments, coordinating cross-functional teams, managing complex project timelines, and ensuring delivery aligned with strategic objectives and performance standards.
At ProMap Technologies, Makenzie applies her background in large-scale digital operations to support platform execution, internal coordination, and process optimization. Her experience working with global technology organizations strengthens ProMap’s ability to operate with enterprise discipline while scaling innovative, patent-pending dispatch solutions.
Ashley Smith
Executive Assistant
Ashley Smith serves as Executive Assistant at ProMap Technologies, providing high-level administrative, operational, and organizational support to executive leadership. She plays a key role in coordinating internal workflows, managing executive communications, and supporting cross-functional teams to ensure day-to-day operations run efficiently and with precision.
With a strong focus on organization, discretion, and execution, Ashley helps maintain alignment across leadership initiatives, partner engagements, and platform development efforts. Her attention to detail and operational support enables ProMap Technologies to operate with the structure and discipline required to scale an enterprise technology platform.
Ben Francis
Technology Lead
Ben Francis serves as Technology Lead at ProMap Technologies, where he is responsible for guiding platform architecture, system performance, and the ongoing development of ProMap’s proprietary, patent-pending technologies. He works closely with leadership and cross-functional teams to ensure the ProMap Autonomous Dispatch System™ is scalable, secure, and capable of supporting real-time, AI-driven dispatch and workforce coordination across multiple industries.
With a strong focus on reliability, integration, and future-ready design, Ben plays a critical role in translating operational requirements into robust technical solutions. His leadership helps ensure that ProMap Technologies continues to deliver enterprise-grade infrastructure that supports growth, licensing, and long-term platform adoption.
Alexa Ming
Production Manager
Alexa Ming serves as Production Manager at ProMap Technologies, overseeing planning, coordination, and execution across platform development and operational initiatives. She works closely with technology, design, and leadership teams to ensure projects move efficiently from concept through deployment while maintaining quality, timelines, and operational consistency.
With a strong focus on process management and cross-functional alignment, Alexa plays a key role in keeping ProMap’s production workflows organized and scalable. Her leadership helps ensure that ProMap Technologies delivers reliable, enterprise-ready solutions while continuing to innovate and expand its patent-pending dispatch platform.
Cris Ross
Technology Support
Cris Ross provides Technology Support at ProMap Technologies, assisting with system reliability, user support, and day-to-day technical operations across the ProMap platform. He supports internal teams and end users by troubleshooting issues, maintaining system functionality, and ensuring smooth adoption of ProMap’s technology solutions.
With a hands-on approach and attention to detail, Cris plays an important role in maintaining platform performance and supporting the continued rollout of ProMap’s patent-pending dispatch and workforce coordination systems. His work helps ensure a consistent and reliable experience for partners, operators, and clients.
Together, our team is building the future of autonomous dispatch one platform, one system, and one industry at a time.
Our Vision and Innovation
ProMap Technologies, LLC is at the forefront of dispatch technology innovation with the ProMap™ Autonomous Dispatch System.
Our AI-powered platform simplifies routing, tracking, and management for contractors and service networks.
We aim to enhance workforce efficiency and establish industry partnerships. As the first to launch a fully AI-driven dispatch system relevant to all service sectors, we're dedicated to transforming operational capabilities within the industry.
Technology
Innovative Dispatch Solutions:
Our flagship, ProMap™ Autonomous Dispatch System, leverages advanced AI technology for optimal job routing and tracking. This platform is designed specifically for those in contracting, home services, and on-demand services, ensuring efficient job management.
By utilizing GPS job mapping and automation tools, we empower businesses to increase customer engagement and operational efficiency, paving the way for enhanced productivity in service delivery.